Brent Carpet Cleaners Terms and Conditions
These Terms and Conditions apply to all carpet cleaning and related upholstery or fabric care services supplied by Brent Carpet Cleaners (referred to as “we”, “us”, or “our”) to the customer (“you” or “the client”). By making a booking, confirming an appointment, or permitting our team to begin work, you agree to these terms. This page is intended to set out the basis on which our carpet cleaning services are delivered, including the booking process, payment terms, cancellations, liability limitations, waste handling obligations, and the law that applies to our agreement.
We ask that you read these conditions carefully before booking any Brent carpet cleaners service. If anything in these terms is unclear, you should seek independent advice before proceeding. These terms are written for domestic and commercial customers within the United Kingdom and are designed to be fair, transparent, and consistent with applicable consumer and contract law. Nothing in these terms is intended to remove or limit any rights that cannot lawfully be excluded.
These conditions apply alongside any written quotation, estimate, scope of work, or job confirmation issued by us. If there is any conflict between these Terms and Conditions and a specific written agreement accepted by both parties, the written agreement will take priority for the matters it addresses. All other matters will remain governed by these terms. For clarity, references to “carpet cleaning” may also include specialist stain treatment, deodorising, rug care, upholstery cleaning, and related services where agreed in advance.
Booking process begins when you request a service and provide the information we need to assess the job. This may include the type of flooring or fabric, approximate size or number of rooms, access details, parking considerations, relevant stains or damage, and any health, safety, or property concerns. Any quotation we provide is based on the information supplied by you and is not a fixed guarantee until the service is confirmed and the work has been inspected on arrival if needed.
We may offer an estimate, provisional price, or fixed quote depending on the nature of the work. An estimate is based on the details available at the time and may change if the actual job differs from the description provided. A quote may be subject to revision if there are hidden conditions, additional areas, severe contamination, restricted access, or other factors that reasonably increase the time, equipment, labour, or materials required. Where possible, we will explain any likely variation before continuing.
By confirming a booking, you authorise us to attend the premises on the agreed date and time and to carry out the agreed services. You must ensure that someone with authority to approve the work is present at the property unless we have agreed otherwise. You are responsible for providing safe access, power, water if required, and sufficient working space. We may reschedule or decline to proceed if access is unsafe, unsuitable, or materially different from what was described.
Payments must be made in accordance with the method and timing stated in the booking confirmation, invoice, or quotation. Unless otherwise agreed in writing, payment is due upon completion of the work on the same day. We may request a deposit for larger, urgent, or commercial jobs, or where specialist equipment or materials must be reserved. Any deposit will be applied against the final invoice unless the booking is cancelled in circumstances where the deposit is retained under these terms.
We may accept bank transfer, card payment, cash, or other payment methods agreed before the appointment. If payment is not made when due, we may charge reasonable late payment administration costs and reserve the right to recover any lawful debt collection, legal, or enforcement expenses. Title to any goods supplied as part of the service, if applicable, remains with us until payment is received in full. We are not obliged to release any written report or completion record where payment remains outstanding.
All prices are stated in pounds sterling unless otherwise specified and may be inclusive or exclusive of VAT depending on our business status and the wording of the quotation. Any special materials, parking charges, congestion charges, access fees, waiting time, disposal costs, or charges for extra services requested by you may be added where these have been reasonably incurred and are consistent with the agreed scope. You are responsible for ensuring that the payment method used is valid and authorised.
Cancellations and rescheduling must be notified as soon as possible. If you need to cancel or move a booking, you should tell us within a reasonable time before the appointment so that we can release the slot for another customer. Where notice is provided more than 48 hours before the scheduled visit, no cancellation charge will normally apply unless special materials or third-party costs have already been committed specifically for your job.
If you cancel less than 48 hours before the appointment, or fail to provide access when our team arrives, we may charge a cancellation fee to cover lost time, scheduling disruption, travel, and any non-recoverable expenses. The amount charged will be reasonable and proportionate to the loss incurred. If we need to reschedule due to weather, staff illness, equipment failure, or other operational issues, we will contact you promptly to arrange an alternative time. We will not be responsible for indirect losses caused by a rescheduled appointment.
You may request a change to the booking date or service scope, but any change is subject to our availability and confirmation. If you ask us to complete additional work on the day, this may alter the price, duration, or required materials. For avoidance of doubt, once our operatives have attended the site and begun work, the service is treated as commenced and cancellation rights may be limited to the extent permitted by law and by the circumstances of the work already performed.
Liability is limited to the extent permitted by law. We will perform our services with reasonable care and skill, using suitable products and professional methods. However, carpet and fabric cleaning may reveal pre-existing wear, permanent stains, hidden damage, discolouration, fibre weakness, colour fading, shrinkage, or prior treatment effects that are not visible before cleaning. We do not guarantee complete stain removal or restoration to a “like new” condition, as results depend on the age, condition, fibre type, and history of the material.
We are not responsible for loss or damage caused by inaccurate information provided by you, including undisclosed stains, pet contamination, water damage, delicate fibres, unstable dyes, pest infestation, or previous chemical treatment. It is your responsibility to tell us about any known risks, manufacturer instructions, warranty conditions, or restrictions relating to the carpet, rug, or upholstery. We may refuse to clean items that we believe are too fragile, unsafe, or unsuitable for wet cleaning, and we may recommend an alternative approach where appropriate.
Nothing in these Terms and Conditions excludes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Subject to that, we are not liable for indirect or consequential losses, loss of profit, loss of business, loss of opportunity, or emotional distress arising from the service. Where we are found liable for a proven direct loss, our total liability will be limited to the amount paid for the specific service in question, unless a different limit is required by law.
Waste regulations and responsible disposal form an important part of our service. We will handle waste, dirty water, used materials, packaging, filters, and any removed debris in accordance with applicable environmental and waste management laws. Where our work generates waste that must be taken away, we will transport and dispose of it using lawful and responsible methods. You agree to cooperate with any reasonable steps needed to separate, store, or identify waste that requires special handling.
We will not knowingly dispose of hazardous substances, contaminated materials, or restricted waste except in compliance with legal requirements and, where necessary, with appropriate classification, segregation, and disposal arrangements. If we encounter materials that appear to be hazardous, biologically contaminated, or unsuitable for standard disposal, we may suspend work and ask for additional instructions or specialist support. Any extra compliance costs arising from such materials may be charged to you if they are directly linked to the service and were not reasonably foreseeable from the initial booking details.
You must not ask us to dispose of items that are illegal, dangerous, or outside the scope of our agreed service. If you provide materials, containers, or access for waste collection, you must ensure that they are suitable and lawful for the intended purpose. We reserve the right to decline any request that could put our staff, the public, or the environment at risk or that could cause us to breach applicable regulations.
Customer responsibilities include preparing the area as reasonably requested before we arrive. This may involve moving small personal items, securing valuables, protecting fragile belongings, and ensuring that pets and children are kept away from the work area. Unless we have expressly agreed to move items, you are responsible for clearing the carpet or upholstery so that the relevant surfaces can be accessed safely. We will not be liable for damage to unsecured items left in the working area.
You must also ensure that the property has a safe working environment. This includes notifying us of any hazards such as broken fittings, exposed wiring, slippery floors, restricted entry points, or structural defects. If the work cannot be carried out safely, we may pause or stop the service until the issue is resolved. Any delay caused by unsafe conditions, lack of access, or incomplete preparation may be treated as waiting time or may require a new appointment at our discretion.
Service performance and complaints should be raised promptly if you believe there is an issue with the service provided. We may ask to inspect the area before arranging any remedial work. You agree to give us a reasonable opportunity to investigate and, where appropriate, correct a genuine problem. If a complaint relates to a result that is within the normal limitations of professional carpet cleaning, including pre-existing staining or fibre condition, no further work or refund will be due beyond what is required by law and the original agreement.
Any materials, advice, or recommendations we provide are based on our professional experience, but they do not amount to a guarantee unless expressly stated in writing. If you choose not to follow our aftercare or ventilation recommendations, or if the cleaned area is used too soon after treatment, any resulting marks, odours, re-soiling, or drying issues are your responsibility. We may also rely on manufacturer care labels, fibre assessments, or standard industry practice when deciding how to treat a particular item.
Insurance and force majeure: we maintain insurance cover that is appropriate for the nature of our business, but insurance does not change the exclusions and limitations set out in these terms. We are not responsible for delays or failures caused by events beyond our reasonable control, including but not limited to extreme weather, fire, flood, power failure, transport disruption, strike action, supply shortages, government restrictions, or emergencies affecting staff or premises. If such an event occurs, we may postpone the service without liability for resulting delay.
Variation of terms: we may update these Terms and Conditions from time to time to reflect legal, operational, or commercial changes. The version in force at the time of your booking will apply to that booking unless a later version is expressly agreed in writing. Any amendment or waiver must be confirmed by us in writing and should not be assumed from informal discussions. If any part of these terms is found unlawful or unenforceable, the remainder will continue in full effect.
These Terms and Conditions, together with the booking confirmation and any written quotation, represent the full agreement between you and us for the relevant service. You agree that you have not relied on any statement that is not expressly included in these documents. No person other than the parties to the contract has any right to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999, unless the law requires otherwise.
Governing law: these terms and any dispute or claim arising from them, whether contractual or non-contractual, shall be governed by and interpreted in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, unless mandatory law gives you a different right as a consumer. If any matter is governed by Scots law or Northern Irish law due to mandatory legal rules applying to a particular customer, those rules will prevail only to the extent required.
By proceeding with a booking, you confirm that you have read, understood, and accepted these terms for the provision of Brent carpet cleaners services. These conditions are intended to support a clear and professional service relationship, protect both parties, and ensure that each carpet cleaning appointment is delivered on a fair and lawful basis.
